Mobile App Privacy Policy

TENNISCALL Mobile App - Privacy Policy

TennisCall Services Limited is committed to safeguarding the privacy of our website visitors and service users. We have designed this Mobile App Privacy Policy (the “Policy”) to explain how and when TennisCall collects, uses, and safeguards the information you provide and that we collect through the mobile or web-based applications owned and offered for download by TennisCall Services Limited.

1. Introduction

1.1 This policy applies where we are acting as a data controller with respect to the personal data of our mobile app service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.1 We use cookies on our website and its third party tools. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.2 Our mobile app incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to use a private or public profile TennisCall profile. You can access the privacy controls via settings section in the TennisCall app.

1.3 In this policy, "we", "us" and "our" refer to TennisCall Services Limited.

Information Collection and Use

The following policy clauses below will tell you:

  • What types of information are collected and how this is done;
  • Who collects information;
  • How TennisCall uses and discloses the information that is collected;
  • Your rights to view and correct information that you voluntarily submit to us;
  • How TennisCall secures your information;
  • How we comply with the Children’s Online Privacy Protection Act; and
  • How we communicate updates to our policy.

2. How we use your personal data

2.1 In this section we have set out:

(a) the general categories of personal data that we may process;

(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(c) the purposes for which we may process personal data; and

(d) the legal bases of the processing.

2.2 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system]. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services including but not limited to providing a personalised experience on our website and services.

2.3 We may process your account data ("account data"). The account data may include your name and email address, social profiles. The source of the account data is you, your employer or your friends who upload their phone or email contact list on TennisCall. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent, our legitimate interests, namely the proper administration of our website and business and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.4 We may process your information included in your personal profile on our website ("profile data"). The profile data may include but not limited to your name, address, telephone number, email address, profile pictures, gender, date of birth, region of play, contact list, and last active login. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business to provide you with the right recommendation of players, matches, clubs, coaches or other services you may be interested it.

2.5 We may process your personal data that are provided in the course of the use of our services ("service data"). The service data may include activity on TennisCall such as messaging, comments or matches hosted or joined by you. The source of the service data is you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent.

2.6 We may process information that you post for publication on our website or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent.

2.7 We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

2.8 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.

2.9 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our services will generate the metadata associated with communications made using the app features. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

2.10 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

2.11 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

2.12 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

2.13 Please do not supply any other person's personal data to us, unless we prompt you to do so.

3. Automated decision-making

3.1 We will use your personal data for the purposes of automated decision-making in relation to recommending players, matches, coaches, lessons, clubs or other product or services that would be relevant to you.

3.2 This automated decision-making will involve ranking metadata about you and your activity taken and ranking it with other users or services that match.

3.3 The significance and possible consequences of this automated decision-making are negligible.

4. Providing your personal data to others

4.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

4.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4.3 We may disclose your personal profile data, service data, enquire data, notification data and usage data to our suppliers or subcontractors insofar as reasonably necessary for the operation of our products and services.

4.4 We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services identified on our website for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party's use of your personal data.

4.5 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4.6 You acknowledge that the personal data you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

5. Retaining and deleting personal data

5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3 We will retain your personal data as follows:

(a) If you have not deleted your account, your personal data will be retained for a minimum period of 3 months following the date of your last activity, and for a maximum period of 2 years following last activity.

(b) If you have have requested to delete your account, your personal data will be deleted within 30 days upon confirmation of your request.

5.4 Notwithstanding other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject to, or in order to protect your vital interests or the vital interests of another natural person.

6. Children’s Information Collection

TennisCall Services do not address anyone under the age of 16. We do not knowingly collect personally identifiable information from children under 16. In the case we discover that a child under 16 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

7. Updates and Modification

7.1 We may update this policy from time to time by publishing a new version on our website.

7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

7.3 We will notify you of significant changes to this policy by email or through the private messaging system on our website.

Contact Us

If you have any questions or suggestions about our Mobile App Privacy Policy, do not hesitate to contact us by email to info@tenniscall.com.